About Insurance Upskill
Specialist Language Learning. Built Around Insurance.
Insurance Upskill is an international language academy dedicated exclusively to the communication needs of insurance professionals. We provide specialist English, Spanish and Portuguese language coaching through one-to-one sessions, small group learning and structured corporate online academies.
Our approach is founded on a simple belief: The most effective language learning happens when it is directly connected to the situations, relationships and decisions that matter in professional life.
Rather than teaching language in isolation, we integrate practical vocabulary, communication structures and real-world insurance scenarios into every learning experience. Our goal is to help professionals move beyond simply knowing the language to using it with confidence, accuracy and impact.
Our Approach
Learn It. Practise It. Use It.
Effective professional communication requires more than technical vocabulary. It requires the ability to choose the right words, structure a message, interpret meaning, respond to uncertainty and adapt to different audiences.
Language Acquisition
Developing relevant vocabulary, grammar, expressions and communication structures that can be applied immediately in professional situations.
Professional Context
Using realistic insurance scenarios, including underwriting discussions, claims negotiations, client meetings, presentations and international correspondence.
Confidence Through Practice
Creating opportunities to practise, receive constructive feedback and build fluency in a supportive, interactive learning environment.
Jeff Heasman
Qualified Language Teacher | International Insurance & Legal Specialist | Professional Educator
Meet the Founder
Jeff Heasman brings an unusual combination of language teaching qualifications, international insurance experience and expertise in professional communication to Insurance Upskill.
He qualified as a language teacher at Swansea University in 2010 and is fluent in English and Spanish. His teaching background includes legal and academic English, business English and professional communication, alongside extensive experience designing and delivering specialist learning programmes for international insurance audiences.
Before developing his international education career, Jeff worked as a litigation executive and senior liability adjuster, handling insurance claims, liability disputes and complex legal matters. This practical experience gives him a detailed understanding of the terminology, communication challenges and professional situations encountered by insurance practitioners.
Jeff also served as the first Dean of the Faculty of Law at Cavendish University in Zambia, bringing further academic and international teaching experience to his work.
His professional development includes executive education in strategic negotiation at Yale School of Management and the neuroscience of leadership at Harvard Medical School. His work in behavioural science, negotiation and applied psychology informs his approach to effective communication, particularly how language influences trust, understanding, relationships and decision-making.
Through Insurance Upskill, Jeff combines the expertise of a qualified language teacher with the experience of an insurance practitioner and international educator. His objective is simple: to make language learning more relevant, more engaging and more useful for insurance professionals.
International Experience. Personalised Learning.
Insurance Upskill works with professionals operating in diverse international markets. Our online learning model enables individuals and organisations to access specialist language development wherever they are based.
Our experience includes language academies across Latin America and China, with programmes adapted to different professional functions, cultural contexts and levels of language proficiency. We recognise that international communication is not simply about speaking another language. It is about understanding context, communicating appropriately, developing trust and building effective professional relationships.
Who We Work With
Underwriters and underwriting managers
Claims handlers, adjusters and claims leaders
Insurance brokers and client relationship managers
Legal, compliance and risk professionals
HR, finance and operational teams
Senior executives and international leadership teams
Other insurance professionals seeking to improve their professional language skills
From emerging professionals to experienced executives, our learning is tailored to individual needs, professional responsibilities and business objectives.
The Insurance Upskill Difference
Language Expertise Meets Industry Experience
Many language programmes teach general business communication. Insurance Upskill is different. We understand the technical language, professional pressures and communication challenges of the insurance industry because our programmes are informed by direct experience of that world.
This means learning can focus on the conversations that genuinely matter, from explaining a coverage position to negotiating with a broker or presenting a complex claims decision.